Refund Policy

Due to the nature of charity donations refunds are given at the discretion of charity management. The only circumstances in which refunds will be made is where unauthorized use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.

If you have made an error in making your donation through the online payment gateway, please notify us within one (1) working day of your donation as we need to do the required bank reconciliation before processing your refund/cancellation request.

How to request for refund or cancellation?
To request a refund or cancellation, please contact us at: 07 – 5111 740 / 016 – 456 2665. Please note that those request that made later than one (1) working day of your donation will not be handled.

For online transaction, the days incurring for refund/cancellation will take approximately one to two weeks while the credit card transaction will take approximately one to two months.

Contacting us
If you have any questions about this Refund Policy, the practices of this site, or your dealings with this site, please contact us here !

PERSATUAN KEBAJIKAN BERKAT BERGANDA (SHUANG FU) JOHOR BAHRU, JOHOR (PPM-001-01-09102019)
双福自立发展协会
Address: 133, Jalan Jaya Mas 1, 81300 Skudai, Johor, Malaysia.
Tel: 07 – 5111 740 / 016 – 456 2665 Email: pkbbjb@gmail.com